Technical quality is viewed as the quality of the output service (that is delivery) ( Gronroos,. 1984) comprised of core service and value-added services (Lim et al.,  

Strategic Management and Marketing in the Service Sector [Gronroos, Christian] on Publisher : Chartwell-Bratt (November 1, 1984); Language : English 

Gronroos, Christian Published by Prentice Hall (Higher Education Division, Pearson Education) (1992) ISBN 10: 002946398X ISBN 13: 9780029463987 Comprehensive Matti Gronroos chess games collection, opening repertoire, tournament history, PGN download, biography and news Service Quality in Distance Education using the Gronroos Model Author: Fazelina Sahul Hamid and Nick Yip Subject: The Social Sciences Keywords: Service quality, Gronroos Model, distance education, higher learning institutions Created Date: 3/31/2017 3:41:36 PM Gronroos, C. (1984) A Service Quality Model and Its Marketing Implications. European Journal of Marketing, 18, 36-44. has been cited by the following article: TITLE: Service Quality, Relationship Quality and Customer Loyalty (Case Study: Banking Industry in Iran) AUTHORS: Leila Rahmani-Nejad, Zahra Firoozbakht, Amin Taghipoor Gronroos, C. (1984) A Service Quality Model and Its Marketing Implications. European Journal of Marketing, 8, 36-44. GRONROOS (1984) PERCEIVED SERVICE QUALITY MODEL: According to Gronroos 35 the service quality experienced by a customer has two dimensions; namely technical quality and functional quality. Functional quality describes how the service is delivered and technical quality describes what the customers received during a service delivery. 2.3.1 Gronroos's Model Gronroos (1984) developed the service quality model in order to understand how customers perceive and assess service quality, and also to find out in what way service quality can be influenced.

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1986, Kjell Olsson 1994, Peter Grönroos. 1995, Peter Grönroos. 1996, Rikard Westberg. 1997, Johan  Kontakta Ulf Grönroos, 51 år, Mölndal. Ulf Grönroos är 51 år och bor i en lägenhet i Kikås, Mölndal med telefonnummer 073-696 60 Husets byggår är 1984. Hisinger som donerat tomten och byggnaden för svensk skolundervisning. Christina Grönroos Lärare vid Vesterby skola 1984-2001, Ekenäs  Barnboken i Finland förr och nu, Stockholm: Rabén & Sjögren 1984.

Stockholm: ISA. Google Scholar. Gronroos, C. (1984) Strategic Management and Marketing in the Service Sector. Lund: Studentlitteratur. Google Scholar 

, 1985). Ω The relationship between quality, satisfaction and attitudes of the customers (Oliver, 1980; Cronin & Oslo, Norway: Bedriftsokonomens Forlag, 1984 In Portuguese: Marketing. Gerenciamento e Servicios.

2.3.1 Gronroos's Model Gronroos (1984) developed the service quality model in order to understand how customers perceive and assess service quality, and also to find out in what way service quality can be influenced.

1984 Mariette Lundström, Visby (67).

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1985, 1988; Gronroos, 1987; Mackay and Crompton, 1990).

1. En bristande marknaden 1984. Utan en 8) Se Grönroos, Christian (1984): Strategic Management in the Service Sector, ss.
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sedan 1984 årligen arrangerats av Företagsekonomiska institutionen. 2004 Arie Y. Lewin, Duke University, USA; 2003 Christian Grönroos, 

(1988), Multilevel model of Dabholkar et al. (1996) 5 and Hierarchical model of He proposed that customers compared their expectations to their experience of service quality in forming their judgment (Gronroos, 1984) and defined service quality as follows: .